PRIVACY POLICY

Introduction

Nomad Wear Portal L.L.C. (“Nomad Wear,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and mobile application (collectively, the “Platform”).

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, in accordance with applicable UAE laws and General Data Protection Regulation (GDPR) standards.

Scope of Policy

This Policy applies to all users of the Nomad Wear website and mobile application, including visitors, registered users, and customers who use our services to browse, purchase, or receive deliveries.

Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, and shipping or billing address.
  • Order Information: Details of items purchased, delivery address, and order history.
  • Device and Technical Data: IP address, browser type, operating system, device identifiers, and analytics data collected via cookies and similar technologies.

We do not currently collect or store payment card information, as all transactions are handled by external partners when activated.

How We Use Your Information

We use collected data strictly for legitimate business purposes, including:

  • Order Processing: To deliver purchased items to the correct address through our delivery partners and subcontractors.
  • Customer Support: To respond to inquiries, provide assistance, and resolve issues.
  • Marketing and Communication: To send updates, offers, and notifications via email, SMS, or push notifications. Users may opt out at any time.
  • Service Improvement: To analyze user behavior and improve platform functionality, design, and experience.

Data Sharing and Third Parties

We may share data only with trusted third parties necessary for providing our services, including:

  • Shipping and Delivery Partners: For order fulfillment and tracking.
  • Analytics Providers: Such as Google Analytics and Meta Pixel, to measure and improve platform performance.
  • CRM and Marketing Tools: Including Zoho, Mailchimp, and similar platforms, to manage customer communication.

All third parties handling your data are required to adhere to strict confidentiality and security standards. We do not sell, rent, or trade your personal information.

Data Storage and Retention

Your data is securely stored on remote servers managed by reputable hosting providers.

  • Retention Period: Data is retained only as long as necessary for the purposes described above.
  • Account Deletion: Upon receiving a user’s request to delete their account, we permanently remove all associated personal data.
  • Inactive Accounts: Data associated with inactive accounts will remain stored until deleted by the user or otherwise required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize users and improve their browsing experience.
  • Measure performance and traffic on our Platform.
  • Deliver targeted promotions and ads.

Users can modify cookie settings through their browser preferences. Disabling cookies may affect certain functionalities.

Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process personal data based on one or more of the following lawful bases:

  • Contractual Necessity: To fulfill orders and provide requested services.
  • Legitimate Interests: To improve operations, marketing, and user experience.
  • Consent: When users opt in to receive marketing communications.
  • Legal Obligation: When processing is necessary for compliance with UAE or other applicable laws.

User Rights

Users have the following rights regarding their personal data:

  • Access: Request a copy of their personal information.
  • Correction: Update or rectify inaccurate or incomplete data.
  • Deletion: Request deletion of their account and associated data.
  • Opt-Out: Unsubscribe from marketing messages or limit communications.

To exercise these rights, users may contact us at [email protected].

Data Security

We implement technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. While we take all reasonable precautions, no electronic storage or transmission method can be guaranteed 100% secure.

International Data Transfers

As part of our operations, your data may be stored or processed outside the United Arab Emirates. In such cases, we ensure appropriate safeguards are in place to maintain an adequate level of data protection.

Updates to this Policy

Nomad Wear reserves the right to modify this Privacy Policy from time to time. Updates will be posted on our website and app, with the revised effective date clearly stated. Users are encouraged to review this policy periodically.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us at:

Nomad Wear Portal L.L.C.
Bur Dubai, Al Fahidi, Dubai, United Arab Emirates
Email: [email protected]